wln's Privacy Policy

Welcome to wln. This Privacy Policy ("Policy") sets out our commitment regarding the collection, processing, storage and protection of personal information belonging to users of the wln platform. This Policy applies to the wln website, mobile application and any related services.

By creating an account on the wln platform, using our services or simply browsing the site, you are considered to have agreed to the terms of this Policy. Our Terms and Conditions complement this Privacy Policy — reading both documents together will give you a complete picture of your rights and our responsibilities.

wln may collect the following types of information from you in various situations:

2.1 Registration and Identity Information

Information you provide when opening an account:

• Full name, date of birth and gender
• Email address and mobile number
• Current address
• National ID or passport number (for identity verification)
• Username and password

2.2 Financial Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, Rocket or Upay account number
• Transaction amount and date
• Transaction ID and reference number

2.3 Usage Information (Automatic)

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Login time and date
• Page visit and betting activity logs
• Cookie and session data

2.4 Support Information

We store messages, complaints and request details provided when you seek support via live chat or email.

wln uses your information only for legitimate and relevant purposes, as outlined below:

3.1 Account Management

Information is essential for creating, verifying and managing your account. Secure transactions cannot be ensured without identity verification. wln is committed to verifying each account to prevent fraud.

3.2 Service Delivery and Improvement

By analysing your preferences and usage patterns, wln provides more relevant game recommendations, promotional offers and an improved user experience.

3.3 Security and Fraud Prevention

Automated systems are used to detect unusual login patterns, suspicious activity across multiple accounts or fraudulent transactions.

3.4 Responsible Gaming

We are committed to responsible play. By monitoring your betting activity, we may alert you if unusual or risky behaviour is detected and activate responsible gaming tools.

3.5 Communication and Support

We contact you via email and mobile number for account notifications, transaction confirmations, password-change OTPs and important service updates.

wln has adopted industry-standard technical and organisational measures to protect your information. SSL encryption is used to keep data transfers between the website and servers secure.

4.1 Encryption and Access Control

• All data transmissions are encrypted using SSL/TLS technology
• Sensitive data stored on servers is kept in encrypted form
• Only authorised personnel may access data for specific purposes
• Regular security audits and vulnerability assessments are conducted

4.2 Retention Period

Information may be retained while your account is active and, after closure, for as long as required to meet legal obligations. Financial transaction records are kept for the period specified by regulatory guidance.

wln does not sell, rent or share your personal information with third parties for any commercial purpose. However, limited information may need to be shared with certain trusted third parties in order to provide our services.

5.1 Payment Processors

We share necessary information with bKash, Nagad, Rocket and Upay payment gateways to process transactions. These payment services have their own privacy policies.

5.2 Service Providers

We work with trusted partners for game providers, technology services and customer support operations. These partners operate under strict confidentiality agreements and may not use data beyond wln's instructions.

5.3 Legal Obligations

wln may be required to disclose information in response to a court order, a lawful request from an investigative authority or other legal requirements. In such cases we will provide only the information that is necessary.

The wln website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security verification and core functionality — the site will not work properly without them.
• Functional cookies: Store your language preference, layout settings and personalised experience.
• Analytics cookies: Help us understand which pages are visited most and where users spend more time.
• Marketing cookies: Used to show relevant ads and offers based on your interests.

6.2 Cookie Control

You can accept or reject cookies in your browser settings. Please note that disabling certain essential cookies may affect the functionality of the wln platform.

wln recognises that you have clear rights over your own information. Your main rights are listed below:

7.1 Right to Access

If you want to know what information we hold about you, where we hold it and for what purpose it is used, please contact our support team.

7.2 Right to Correction

You have the right to request correction of any information that is inaccurate or incomplete. This request can be made through account settings or via a support channel.

7.3 Right to Deletion

In certain circumstances you may request deletion of your information. However, we may be required to retain some data for a set period due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object to marketing communications or profiling. To stop promotional messages, go to your account settings or let us know by email.

wln strictly does not provide services to anyone under the age of 21. Our registration process includes age verification. If a minor opens an account in error and we detect it, that account and all associated information will be deleted immediately.

If a parent or guardian suspects that a child's information has been collected unintentionally, please contact our support team promptly. We handle these matters on a priority basis.

wln may update this Privacy Policy from time to time. Before changes take effect, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification will be shown when you log in to the platform
• The "Last updated" date on this page will change

For significant changes, your explicit consent will be obtained. Continued use of the platform after changes have been made will be considered as acceptance of the updated policy.

If you have any questions, concerns or requests regarding the Privacy Policy, please contact our support team. wln's support service is available seven days a week, twenty-four hours a day, in both Bengali and English.

To learn more about wln, read our story and goals. We give the highest importance to every user's privacy, and earning your trust is our first priority.